All cases

Services

  • Communication campaign

Client

  • National Health Service of Ukraine

Zmitsneni

The National Health Service of Ukraine, in partnership with the Ministry of Health of Ukraine and the Ministry for Veterans Affairs of Ukraine, and with the support of the Rehab4U project, launched a national information campaign about access to free rehabilitation services.

Our task was to fill the information space with practical guidance and explain to every Ukrainian how, where, and under what conditions they can receive high-quality, evidence-based rehabilitation free of charge.

A rehabilitation therapist works with a veteran in an occupational therapy room

Challenge

250 000

patients require recovery every year — more than the population of cities such as Ivano-Frankivsk or Ternopil. Beyond combat injuries, there is a critical need for recovery after strokes, complex surgeries, and congenital conditions.

The main challenge was a barrier between the state healthcare system and patients, built on three key issues:

Information gap

People simply do not know that the state has already paid for their rehabilitation.

Trust deficit

A deeply rooted belief that quality healthcare exists only in private clinics or abroad.

Outdated perceptions

Rehabilitation is often seen as passive treatment in a sanatorium — mud and magnets — instead of active, evidence-based work with a multidisciplinary medical team.

Solution

“When you can take a step toward an independent life”

We developed the transformation philosophy of “Zmitsneni” — strengthened. Four strategic approaches carried it:

No stock

Only real documentary photos of patients and doctors were used to build trust.

Barrier-free design

The visual language follows accessibility principles — fonts, colors — so the message is clear and easy to perceive for everyone.

Multichannel communication

Across both online and offline environments, in a two-phase national campaign with influencer and brand partnerships.

Documentary short video

Designed not only to inform but to inspire — showing the real recovery journeys of patients undergoing rehabilitation.

Film

The recovery journey, told by the people living it.

Audio spots

Three radio spots aired on national stations — each a first-person story.

A Veteran's Story

0:00

History of Stroke

0:00

Rehabilitation Team

0:00

Visuals

Real patients, real doctors — a visual language built on documentary honesty and barrier-free legibility.

Campaign creative: a physical therapist works with a patient — Who? What? And where? Free rehabilitation
Campaign creative: a veteran in a wheelchair with his service dog — surviving amputation and returning to life
Campaign creative: a man in a wheelchair with a white dog in a gym — the state guarantees free rehabilitation to everyone who needs it
Campaign creative: a rehabilitation specialist supports a patient during therapy — who works with patients

Key campaign components

National Media — TV & Radio

600+

broadcasts of the campaign video on national and regional channels, including Suspilne and Pershyi, with a slot in the national telethon.

450+

radio airings of three audio spots on stations including Armia FM, Avto Radio, and Pyatnica.

Digital & Influencers

  • Stories of strength: a series of interviews with real patients and rehabilitation specialists.
  • Trust lobbying: top influencers with total audiences of 3.7M+ followers — Oleksandr Pedan, Anita Lutsenko, Kostiantyn Liberov and others — brought the topic from medical offices into the digital conversation.
  • 25 strategic social posts answering key patient questions: what to do if you are denied rehabilitation services, which expenses the National Health Service covers, how the patient rehabilitation pathway works.

PR & Strategic Partnerships

  • Ukrzaliznytsia: campaign videos broadcast every two hours on Intercity trains.
  • WOG: videos displayed on digital panels at 90+ gas stations across the country.
  • ANC pharmacy chain: campaign videos shown in 272 pharmacies nationwide.
Ukrzaliznytsia WOG ANC

Offline Communication Ecosystem

100 000+

printed materials distributed: rehabilitation pathway maps, informational booklets for veterans, stands for medical institutions, and practical guides for family doctors.

Impact & results

The campaign turned the helpline 1677 into a clear reference point for anyone searching for a path to recovery — transforming a government service into a real opportunity to regain independence.

7M+

the campaign's total reach

3.3M+

reach across the largest national Telegram news hubs

65

outdoor advertising placements — billboards and city lights — across Ukrainian cities

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